Legal

Privacy Policy

Last Updated: March 26, 2026

Introduction

Profit Guest Services & Consulting LLC ("PGS", "we", "us") is an independent revenue advisory firm for boutique hotels, short-term rentals, and vacation rentals worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit profitguestservices.com or engage our services. We are committed to transparency and respecting your privacy rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Data We Collect

We may collect the following categories of personal information:

Contact Information: name, email address, phone number, company/property name
Form Submissions: information you provide through our contact forms, audit request forms, and the Profit Simulator tool
Technical Data: IP address, browser type, device information, operating system
Usage Data: pages visited, time spent on pages, referral source, click behavior
Cookies and Tracking Data: see our Cookie Policy for details

Legal Basis for Processing

GDPR Article 6

Contract Performance: processing necessary to respond to your inquiries and deliver our services
Legitimate Interest: improving our website, analyzing usage patterns, and marketing our services
Consent: where you have opted in to receive marketing communications or accepted non-essential cookies

How We Use Your Data

To respond to your inquiries and service requests
To deliver revenue management advisory and consulting services
To operate and improve our website and tools (e.g., Profit Simulator, Hospitality Pulse)
To send relevant industry insights and service updates (with your consent)
To analyze website performance and user behavior
To comply with legal obligations

Data Storage & Security

Your data is stored on servers managed by our hosting provider, Netlify, Inc., located in the United States. We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure form handling, and access controls. PGS does not directly process credit card or payment information through this website.

Third-Party Processors

We work with the following third-party service providers who may process your data on our behalf:

EmailJS: processes contact form submissions and delivers email notifications
Netlify: provides website hosting, form handling, and content delivery
Google Analytics: collects anonymized website usage data for performance analysis. We have enabled Google Signals, which provides aggregated demographics and interests data (such as age ranges and gender) from users who are signed in to Google and have consented to ads personalization. This data is aggregated and never identifies individual visitors. You can opt out by declining analytics cookies on this site or through your Google account settings (My Activity / Ads Settings)
Tally: processes audit request form submissions

Each provider operates under their own privacy policy and data processing agreements.

International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States. For transfers from the European Economic Area (EEA) or United Kingdom, we rely on appropriate safeguards including the EU-US Data Privacy Framework and Standard Contractual Clauses where applicable.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus a reasonable period thereafter for legal and administrative purposes. Contact form submissions are retained for up to 24 months unless a longer retention is required by law or an ongoing engagement.

Your Rights (All Users)

Regardless of your location, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Request portability of your data in a structured format
Restrict or object to certain processing activities
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@profitguestservices.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the CCPA:

Right to Know: what personal information we collect, use, and disclose
Right to Delete: request deletion of your personal information
Right to Opt-Out: opt out of the "sale" of personal information
Right to Non-Discrimination: we will not discriminate against you for exercising your rights

PGS does not sell your personal information to third parties. To submit a CCPA request, email info@profitguestservices.com with the subject line "CCPA Request."

EU/UK Residents (GDPR)

If you are located in the EEA or United Kingdom, you have the full set of rights described above, plus the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Contact & Data Controller

Profit Guest Services & Consulting LLC is the data controller for the personal information described in this policy.

Email: info@profitguestservices.com
Location: Miami, Florida, United States
Website: profitguestservices.com

Effective Date: March 26, 2026 | Last Updated: March 26, 2026